NOTICE OF PRIVACY PRACTICES (HIPAA) – CELLIXCARE
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
1. OUR COMMITMENT TO YOUR PRIVACY
Franco International Group Inc, doing business as CellixCare Telehealth (“CellixCare”), is committed to protecting the privacy of your medical information.
We are required by law to:
● Maintain the privacy and security of your Protected Health Information (PHI)
● Provide you with this Notice of our legal duties and privacy practices
● Follow the terms of this Notice currently in effect
2. HOW WE MAY USE AND DISCLOSE YOUR INFORMATION
We may use and disclose your PHI for the following purposes:
A. Treatment
We may use your medical information to provide, coordinate, or manage your healthcare.
Example:
● Sharing information with healthcare providers involved in your care
B. Payment
We may use and disclose your information to bill and collect payment for services provided.
Example:
● Processing payments
● Verifying insurance (if applicable)
C. Healthcare Operations
We may use your information to support business activities such as:
● Quality assessment
● Staff training
● Administrative functions
D. Appointment Reminders & Communications
We may contact you to:
● Remind you of appointments
● Provide updates related to your care
● Share relevant health information
3. OTHER USES AND DISCLOSURES
We may also use or disclose your information:
● As required by law
● For public health activities
● To report abuse, neglect, or domestic violence
● For health oversight activities
● For judicial or administrative proceedings
● For law enforcement purposes
● To prevent serious threats to health or safety
4. USES REQUIRING YOUR AUTHORIZATION
We will obtain your written authorization for:
● Marketing communications not related to your care
● Sale of your information (we do NOT sell your data)
● Any use not described in this Notice
You may revoke your authorization at any time in writing.
5. YOUR RIGHTS REGARDING YOUR INFORMATION
You have the right to:
A. Access Your Records
You may request a copy of your medical records.
B. Request Corrections
You may request that we correct inaccurate or incomplete information.
C. Request Restrictions
You may request limits on how we use or disclose your information.
D. Request Confidential Communications
You may request that we contact you in a specific way (e.g., only by email or phone).
E. Receive an Accounting of Disclosures
You may request a list of certain disclosures we have made.
F. Obtain a Copy of This Notice
You may request a paper or electronic copy of this Notice at any time.
6. OUR RESPONSIBILITIES
We are required to:
● Maintain the privacy and security of your information
● Notify you in case of a breach affecting your PHI
● Follow the terms of this Notice
7. TELEMEDICINE AND ELECTRONIC COMMUNICATIONS
CellixCare provides telemedicine services using secure electronic systems.
While we implement safeguards, you acknowledge that:
● Electronic communications may involve certain risks
● Complete security cannot be guaranteed
8. DATA RETENTION
We retain your medical information as required by applicable laws and regulations.
9. CHANGES TO THIS NOTICE
We reserve the right to change this Notice at any time.
Any changes will apply to all information we maintain and will be posted on our website.
10. CONTACT INFORMATION
If you have questions about this Notice or your rights, please contact:
CellixCare Email: info@cellixcare.com Phone: (832) 631-3765 Address: 8511 N Houston Rosslyn Rd, Suite 220, Houston, TX 77088, United States
11. HOW TO FILE A COMPLAINT
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a complaint.
To file a complaint with us:
Email: info@cellixcare.com
To file a complaint with HHS:
U.S. Department of Health and Human Services Office for Civil Rights https://www.hhs.gov/ocr/privacy/hipaa/complaints/
12. ACKNOWLEDGMENT
By using our services, you acknowledge that you have received or had access to this Notice of Privacy Practices.